These Particular Conditions of the Purchase Contract apply to online sales made through the website sensijoyas.com (hereinafter, SENSI JOYAS ONLINE), of which Sensi Gold S.L. (hereinafter SENSI JOYAS) is the owner, to customers who have their delivery address in Spain. Sensi Gold S.L. is a limited company with registered office at C/Alhóndiga 9 18001 GRANADA provided with NIF No. B 86526233, being one of its trademarks SENSI.
The use by the client of the services of SENSI ONLINE presupposes, in any case, the acceptance to the Particular Conditions of the National Online Purchase Contract, in the version published by SENSI, at the time of the purchase order. Therefore, it is convenient for the client to read these Particular Conditions before proceeding to make a purchase, as well as the general terms and conditions of use of the portal.
In everything that is not provided for in these Particular Conditions of the National Online Purchase Contract, it will be necessary to comply with the general terms and conditions of use of the portal.
These particular conditions of online purchase apply to the purchase of any product present on the website sensijoyas.com made by consumers who have their delivery address in Spain.
The possibility of acquiring products on the web sensijoyas.com through the exchange of vouchers, gift cards and the like acquired in the English Court and other companies issuing such titles are expressly excluded.
The prices of each of the jewels and accessories are indicated on the website on the date the order was placed. The prices are detailed in each article and include VAT. The amount of shipping costs and any other service is also specified and will be indicated to the customer in an itemized manner at the time the order is placed.
The online purchase service through the Portal regulated in these Particular Conditions only allows the purchase of products and services to users over 18 years of age and with delivery address in Spain.
SENSI JOYAS reserves the right to cancel a user´s access account if fraudulent, speculative or bad faith acts are detected in the use of this service.
SENSI JOYAS will modify and update, if it deems appropriate, articles and prices according to the company´s commercial criteria.
In the case of the Canary Islands, the indirect tax (IGIC), legally established, which will be detailed prior to shipment will be applied.
Before contracting, the client will have available at SENSI ONLINE the information related to the procedures that must be followed for the conclusion of the electronic contract of sale of products or services. The online purchase procedure consists of the following phases referred to in the online purchase process:
SENSI JOYAS will archive the electronic document so that it is accessible to the client at a time after the conclusion of the Contract. The language in which the contract may be formalized is Spanish.
To modify your registration data or, where appropriate, those of the company you represent, you must go to the following address: ventaonline@sensijoyas.com
Finally, during the online purchase process you will be required the data (eg, the delivery address) that are necessary to perform the execution and control of the purchase (including product delivery and price collection). The billing information will be those that appear in the user´s record. SENSI JOYAS is not responsible for errors made by the customer in the data provided to us for the purchase, the client must pay special attention in completing the forms and without prejudice to the possibility of correcting such data after completion of the purchase, when possible, at the following address: SENSI JOYAS C/Alhóndiga 9, 18001 Granada, ESPAÑA or TLF 958036316-625992976. If the customer enters erroneous data during the purchase process and its correction gives rise to expenses, SENSI JOYAS reserves the right to charge these expenses to the user or cancel the requested purchase.
The customer of the SENSI JOYAS products commits to diligent and good faith use of the portal, to satisfy the payment of the established price and is responsible for the veracity of the data provided required for the transaction.
The prices of each of the jewels and accessories are indicated on the website on the date of placing the order and include taxes and fees. The customer can choose the payment method at the end of the purchase process among the following:
For the payment process, SENSI JOYAS uses third-party services outside SENSI JOYAS and, in particular, the PAYMENT PASSAGE of the financial institution SABADELL (online payment gateway, which functions as a virtual point of sale terminal). The service providers will ask the customer for certain information to make the payment, according to the payment methods they offer. Once the payment process (step 3 of the online purchase process) has been successfully completed, the contract will be deemed concluded and SENSI JOYAS will confirm such contracting by email within a maximum period of the following 24 hours.
Unless during the online purchase process the contrary is expressly established, the delivery procedure to the customer of the SENSI JOYAS product or service acquired through the Service will be carried out in accordance with the following steps:
The customer has the right to withdraw from the contract within FIFTEEN calendar days following the receipt of the item.
For the formalization of the withdrawal the client must send to the email address Ventaonline@sensijoyas.com, within the indicated period, the return form that is collected at the end of this section, indicating their willingness to withdraw, their data (including their number account) and those of the contract whose withdrawal you intend.
Next, SENSI JOYAS will contact the customer to manage the effective return of the product.
Formalized the withdrawal and returned the item along with its original packaging, the price will be returned in the shortest possible time, and in any case, in the TWENTY calendar days following the moment when SENSI JOYAS has been aware of the withdrawal of the client.
Online purchases do not accept changes in the jewel model, only money returns with the original payment method.
Returns will not be accepted if the jewel has already been modified previously, that is, adjustments of a different size than the standard size from 11 to 15 and recording of the jewel.
All payments received will be refunded, including delivery costs if there is (except the additional cost of shipping costs in the event that the customer has chosen a delivery method other than the least expensive mode of ordinary delivery we offer) . The means used for the return will be through the same means of payment used in the purchase.
From the beginning of the Black Friday promotion at SENSI JOYAS ONLINE from November 19, the return period is extended until January 15.
SENSI JOYAS offers its customers products and services of the highest quality.
The gold used to manufacture the pieces is 750 thousandths of law, 925 sterling silver.
The SENSI JOYAS family, GIA certified gemologists, directly purchases diamonds at the place of origin. SENSI JOYAS diamonds are accompanied by their certificate, and GIA certificate and the conditions of the "Kimberley Treaty" (certification system for international trade of diamonds not from countries in conflict) are met.
Given the special characteristics of the products marketed by SENSI JOYAS in SENSI JOYAS ONLINE, there are slight differences between each product or service acquired, mainly due to the uniqueness and exclusivity of each and every one of the materials and stones used in its manufacture that It is also largely handmade. Therefore, no two SENSI JOYAS products are exactly the same and, in any case, it is inevitable that the product delivered to the customer differs slightly from the one shown in the photographs included in the purchase process of SENSI JOYAS ONLINE (even if it was the same) . In no case, these differences will imply the delivery of products or services with a worse quality of materials than those expressly mentioned in the Portal. Likewise, the client is informed and is aware that the size of the photographs contained in the Portal does not correspond to the actual size of the SENSI JOYAS products offered.
Therefore, the client is informed and expressly consents to these circumstances and differences, without them being the cause of termination of the Contract.
In any case, without prejudice to what is established at the beginning of the section, the SENSI JOYAS products purchased by the customer through the purchase procedure established on the website have the legal guarantee of the consumer goods, that is, their compliance with its description on the website and with these Particular Conditions.
SENSI JOYAS responds to any breaches of conformity that are manifested within two years of delivery. The consumer must inform the seller of the lack of conformity within two months of becoming aware of it. Failure to comply with this period will not result in the loss of the right to sanitation that corresponds, the customer being responsible, however, for the damages or losses actually caused by the delay in the communication. In any case, the guarantee relating to those damages caused by improper use is excluded, as well as in general all those excluded by current European Union legislation.
The purchasers of SENSI JOYAS products can address their complaints and claims to the following address: ventaonline@sensijoyas.com or SENSI JOYAS, C/Alhóndiga 9, 18001 Granada, SPAIN
SENSI JOYAS does not bear the cost of shipping to the after-sales service.
For any dispute arising from this online sales contract, the Spanish courts will be competent. Likewise, the Spanish law (Consolidated Text of the General Law for the Defense of Consumers and Users) will be applicable in everything that is not provided for in this contract.
The European Commission offers a platform for alternative dispute resolution, which can be accessed from: http://ec.europa.eu/consumers/odr/
SENSI JOYAS is not attached to any association and organization that offers an extrajudicial conflict resolution system
All contents (including graphic design, source code, logos, texts, graphics, illustrations, photographs, trade names, brands or distinctive signs and whatever elements appear on the Portal), unless expressly stated otherwise, are owned exclusive to SENSI JOYAS or third parties.
The client does not assign any intellectual or industrial property rights to the Portal or to any of its integral elements, the reproduction, transformation, distribution, public communication, provision, extraction, reuse, forwarding or use being expressly prohibited to the client of any nature, by any means or procedure, of any of them, except in cases where it is legally permitted or authorized by the holder of the corresponding rights.
The client may view and obtain a temporary private copy of the contents for their exclusive personal, private and non-collective use in their computer systems (software and hardware), provided that it is not for the purpose of developing collective or commercial or professional activities . The client must refrain from obtaining, or attempting to obtain, the contents by means or procedures other than those that have been made available or indicated for that purpose or those that are usually used on the Internet (provided that the latter do not involve a risk of damage or disablement of the Portal). The client must respect at all times all intellectual and industrial property rights on the Portal, owned by SENSI JOYAS or third parties.
In any case, SENSI JOYAS reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Portal, as well as the General Conditions or the corresponding Particular Conditions
The online sales service will be available permanently 24 hours a day, although customer service is available Monday through Friday from 10.00 a.m. at 7:00 p.m. SENSI JOYAS informs the buyer that anomalies or interruptions in the availability or operation of the Service may occur due to causes not attributable to SENSI JOYAS (technical problems of Internet providers, telecommunications, problems in the buyer´s terminal, etc.), so that the period to make the purchase may be extended.